Anonymous Comrade submits:
"Microsoft Plans Largest Full-Timers Lay-Off in Company's History"
Jeff Nachtigal, WashTech News
Hundreds of Call Center Jobs to be Offshored to India
and Canada
When Eric Poore began working as a customer service
representative for Microsoft's technical call-routing
center in 1997, he was told his advancement
opportunities were endless.
Two years into his Microsoft career Poore's hard work
paid off with a promotion to Outlook Technical Router,
where he managed technical questions about Microsoft?s
email program. But less than a year later, the
position was outsourced -- a handy euphemism for being
sent to India or elsewhere to cut labor costs -- and he
was demoted back to his original customer service job.
Four years after Poore lost his first position to
outsourcing, he is about to lose his six-year career
because Microsoft is in the process of a massive
relocation of Customer Central call center jobs to
India and Canada.
Employees estimate that Microsoft is planning to
eliminate at least 800 jobs in the next fiscal year at
the company's Las Colinas facility outside of Dallas,
Texas and shift the work offshore.
If this outsourcing goes as expected, it will be the
largest one-time firing of full-time Microsoft
employees in the company's history.
[...] full story at Techs Unite
